We want to help
Raise a concern
Tell us what happened and what you would like us to review. We will acknowledge the concern, arrange for an appropriate team member to consider it and keep you informed about the response.
Contact HomeSec first
Explain what happened, the outcome you are seeking and the best way to contact you. Do not include sensitive financial information in an unsecured message.
What happens next
We may ask for information needed to understand the issue and check relevant records. We will respond as soon as reasonably practicable. If the concern is not resolved, we will explain the next available step and any external complaint pathway that applies to the matter.
Privacy concerns
Privacy access, correction and complaint information is set out in our privacy statement. You may contact the New Zealand Office of the Privacy Commissioner if you are not satisfied with our response to a privacy complaint.